The big news going around today is an Anne Arundel County, Maryland, dispatcher is facing termination because he told a 13-year-old girl to “stop whining” (audio included) after a hit-and-run driver killed her father and injured his fiancée.
I’m certainly not saying he couldn’t have handled it a little better, but did everyone forget that his primary task here is to find out what happened and where it happened? It’s obvious that it’s a legitimate emergency. It’s obvious the caller is having some trouble providing an accurate location. It’s obvious the caller is upset. It’s obvious it’s a difficult call to take.
If you can do better spending most of your shift talking to difficult callers, step up. Any dispatcher will tell you callers themselves say way worse things than “stop whining” to them every other minute.
So he didn’t have the best bedside manner. So he didn’t choose his words a little better.
Save the outrage for something else. Like the anti-vaxxers. Or this insane anti-vaxxer book for kids.