Years ago I published a post trying to quantify how practically useful and accurate MPDS has been in my experience based on 232 calls. (It isn’t.) Soon after, I finished about a year’s worth of data collection, ending with 1469 calls with patient contact and 165 cancelled calls, but I have been very lazy about doing anything with all the information.
Well, I happened to find a very useful and powerful piece of software named Tableau Public, and I’ve been playing around with it to see how to present the data in a meaningful way.
Here’s one page of the interactive visualization while I keep working on it, assuming my computer behaves. You can click on elements within the visualization to filter data.