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Tag Archives: “customer” service
Take care of the elders
(6 votes, average: 4.00 out of 5)
Loading ...Code 3 for the unknown. A 96-year-old female hobbles down the steps of her mobile home. Despite her complaint, she insists on hobbling. “Are you guys mad at me for calling?” “Us? Of course not. You can call us whenever … Continue reading
Pop quiz #1
(6 votes, average: 3.83 out of 5) Loading ...Code 3 for vomiting. “Please take your jacket off, ma’am.” “But I’m cold!” Your next words should be: (a) “Are you deaf? Take your jacket off.” (b) “Please, ma’am, I need to take your blood pressure and put electrodes on … Continue reading
I don’t work for management
(4 votes, average: 5.00 out of 5) Loading ...Funny little nuance about emergency services – we don’t literally work directly for the people who are nominally our employers, whether it’s a city/county/state government department/agency or a private company or whatever. Instead, we work for the people who call … Continue reading
EMS cliche #6
(6 votes, average: 4.83 out of 5) Loading ...“It may not be an emergency to us, but it’s an emergency to them.” Then they’re idiots. And it should be our job to tell them there is no emergency, not flood the EDs with silly patients. Unfortunately, our bosses … Continue reading
Cry me a river
(3 votes, average: 5.00 out of 5) Loading ...An agency administrative person, relatively new to EMS, is sitting at her desk, about to eat her lunch. “I’m sorry, do you have a minute before I go in service? It’s a quick HR thing but it’s urgent.” She looks … Continue reading
